Returns & Refunds

If an order arrives damaged, incorrect, or otherwise has a problem, contact us promptly so we can review it. Return requests must be started within 14 days after delivery.

Return eligibility

Eligible items must be new, unopened, well packaged, and in resalable condition. Gift purchases may be exchanged or returned for store credit. Requests unrelated to a product-quality problem are reviewed against these eligibility requirements and must be authorized before shipment.

How to request a return

1. Within 14 days of receiving the order, email info@dakimakurastore.com or use the contact form. Include the order number, the reason for the request, and clear photos when the item is damaged or incorrect.
2. Wait for a Return Authorization Number and the current return address. Do not mail a parcel before receiving authorization.
3. Pack the item securely, include a copy of the invoice when requested, and write the authorization number on the outer parcel.
4. Use a tracked service. Shipping insurance is recommended because the sender is responsible for the parcel until it reaches the return address.

Refund timing and shipping charges

After an eligible return is received and inspected, the refund or store credit is processed within 3 business days. Original shipping charges are not normally refundable. If an item arrived damaged and the return was authorized for that reason, reasonable return shipping costs are also refunded.

A bank or card issuer may need one or two billing cycles to display the credit. Allow up to 14 days for the return parcel and store processing before asking for a status update.

Return questions

How long do I have to request a return?

Contact Dakimakura Store within 14 days after receiving the order.

Should I send a return before contacting customer service?

No. Contact customer service first and wait for return authorization and the correct return instructions.

What condition must a returned item be in?

Eligible items must be new, unopened, well packaged, and in resalable condition.

How long does a refund take?

After an eligible return is received and inspected, the store processes the refund within 3 business days. The bank or card issuer may take longer to post it.